Role Play

           The good, the bad, and hopefully not too ugly!

Mention role-play, and people will roll their eyes.  (Me, too.)  Let's just say it, role playing can be…goofy.   But, there's a reason trainers use role play.  It works.  In fact, when you watch managers, coaches, even parents in action you'll see that the good ones almost instinctively use role-playing: "Ok, if he says that, tell me how you would respond?" "What would do if…?"  

Image result for role play, dwight and jim
Evoking a firsthand re-enactment is powerful.  It's a way to get someone beyond the "Yes, I get it" head nodding and have them demonstrate that they indeed do get it.  You have the employee put themselves in the role and go hands-on and answer as if they were in the role, in the situation.  
Saying you understand a point or a communications tactic --even truly believing you understand it--and being able to employ it are two different things. 

 

 

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